Customer Service 2017-11-25T04:38:53+00:00

CUSTOMER SERVICE

At Recovery Edge Therapy, we are dedicated to offering the best customer service to ensure the complete satisfaction of our customers and affiliate partners. When purchasing our products, we strive to provide our customers with the best and most reliable solutions. We will always to attempt to provide our customers with the highest level of service possible.

WARRANTY

Standard Warranty Terms

TIME PERIOD.
a) Pump Devices. The Company warrants each Pump device to be free from defects in workmanship and materials for the period of 2 years (24 months) from the date of shipment and under normal use and service.
b) Accessories. Pump accessories are warranted for a period of six (6) months from the date of shipment, and include the full leg, half leg, arm and waist garments.

AUTHORIZATION.The Company’s obligation under this warranty is limited to providing any and all necessary product repairs upon the Company’s examination and final determination as to cause or existence of defect and, at its option to repair or replace the products, which prove to be defective during the warranty period.

REPLACED PRODUCTS. Products replaced under warranty will be warranted only for the balance of the warranty period from the original supplied equipment.

ORIGINAL PURCHASER. This warranty extends only to the original purchaser of the equipment from the Company or its authorized distributor.

TRANSFER OF WARRANTY. Any transfer of warranty must be approved in writing from the Company.

Standard Warranty Conditions

This Standard Warranty will not apply to those products which have been:
(i) repaired or altered other than in accordance with the terms of this Agreement, or
(ii) abused, misused, improper handling in use, or storage, or used in an unauthorized or improper manner or without following written procedures supplied by the Company or
(iii) original identification markings or labels have been removed, defaced or altered, or
(iv) any other claims not arising directly from material defects in material or workmanship.

This Standard Warranty is the exclusive warranty made by Recovery Edge Therapy and is in lieu of all other warranties, whether written, oral, or implied, including any warranty of merchantability or fitness for a particular purpose, and shall be owner’s sole remedy and RE’s sole liability on contract or warranty of otherwise for the products. This warranty shall not be modified or amended without the written approval of an officer of RE.

Extended Warranties

The Company may make available an extended warranty(s) for additional years beyond the Standard Warranty Plan. Please contact the Company for specific details regarding the costs for Extended Warranty Plans.

In No Event Shall the Company Be Liable For Any Indirect, Special, Incidental Or Consequential Damages Resulting From The Failure To Perform Or Use Or Improper Use Of Any Goods Or Services Sold Pursuant Hereto, Whether Due To Breach Of Contract, Breach Of Warranty, Negligence Or Otherwise.

PAYMENT AND SHIPPING

Payment

Payment Methods
Purchases can be made with a check, money order, bank wire transfer payment, or credit card..

Credit Cards

Orders placed with AMEX, MasterCard or VISA. Orders also may be accepted with PayPal.

Sales tax
Where required applicable sales tax will be added to each order shipped either domestic or international.

International Customers
Payment needs to be made in United States dollars to be drawn from a United States Bank. Certain items may be subject to export control and require a validated export license.

Shipping

Standard
Business Days: Monday – Friday, excluding federal holidays within the United States.

Rush
FedEx 2nd Day Air and Fedex Next Day : Orders must be placed by 12 noon Eastern Standard Time (EST) to be processed on the same business day.

Processing Time
Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by Monday or by close of business day Tuesday.

International Shipping
We will make every effort to process each international order to comply with the regulations of that country.

RETURN AND REPAIRS

30 Day Money Back Guarantee

If, for any reason, you are not completely satisfied with your purchase simply return the item within 30 days of purchase date for a complete merchandise refund or exchange.

All returns must be in resalable and contain the original packing material, manuals and blank warranty cards.

Customer is responsible for all shipping costs to the Company.

The Company will only pay return shipping costs if returned items were shipped in error.

Return Materials Authorization (RMA) Required and Issuance of RMA Number

RMA number must be obtained from customer service or a sales representative for any and all returns.

The customer agrees that any product to be serviced, repaired or returned to the Company shall maintain the following procedures:

1) Notification
The customer must notify the Company within 15 days of first noticing the defect and promptly return the defective product upon receipt of RMA number(s) before expiration of the warranty period.

2) Prior Approval
Contact the Company directly to obtain a Return Materials Authorization (RMA) number for shipping purposes: Customer Service Toll Free 1-855-525-EDGE or email at info@recoveryedgetherapy.com

3) Proper Labeling
The RMA number must appear on the outside of the shipping container. Return shipments will not be accepted if the RMA number is not clearly visible.

4) Written Description
Please provide a written statement indicating the model number, serial number, and a brief description of the reason for return.

5) Shipping Address
Send returns to
AUTHORIZED REPAIR CENTER:
Attn: Warranty Department Recovery Edge Therapy Systems
9601 Owensmouth Ave. # 8 Chatsworth, CA 91311

Shipping Instructions and Charges

1) Packaging
The unit must be shipped to the Company’s Authorized Repair Center in either its original package or similar package affording an equal degree of protection. Failure to provide this may result in voiding the warranty.

2) Customer Return Address
Instructions must be provided indicating an address to which the repaired unit must be returned.

3) Shipping Charges Under Warranty
The Company is responsible for the freight & insurance charges for any product that is being repaired or replaced that is under the warranty.

4) Shipping Charges Out of Warranty
For any product that is not covered under the warranty, the customer is responsible for any freight & insurance charges.

5) General Returns
Returns will not be accepted 6 months past the purchase date. After the 30 day Money Back Guarantee time period has expired, Customer is subject to a 30% restocking fee upon return. Returns will not be accepted if product has been damaged by Customer.

AFFILIATE PROGRAM

– Cookies remain active for 60 days.
– Payout will be made 30 days after the sale.
– Affiliates will not be paid on purchases for themselves
– We reserve the right to cancel the affiliate program or your affiliate account at any time for any reason.